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Terms of Use

Last updated: March 28, 2026

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Aureli Labs LLC ("Aureli," "we," "us," or "our"), a Wyoming limited liability company, governing your access to and use of the Aureli mobile application (the "App"), our website, and all related services (collectively, the "Services").

By creating an account, downloading the App, or otherwise accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and our Subscription Policy. If you do not agree to these Terms, do not use the Services.

2. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration

To access certain features of the Services, you must create an account. You may register using Google or other supported authentication methods. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.
  • Keep your login credentials confidential and not share them with any third party.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have violated these Terms.

4. Health & Medical Disclaimers

THE SERVICES ARE NOT A MEDICAL DEVICE AND DO NOT PROVIDE MEDICAL ADVICE.

The face yoga exercises, skincare routines, self-massage techniques, gua sha guidance, nutrition information, skin analysis, and all other content provided through the Services are for informational and educational purposes only. They are not intended to be, and should not be construed as, medical advice, diagnosis, or treatment.

  • Always consult a qualified healthcare professional, dermatologist, or physician before beginning any new exercise, skincare, or wellness routine.
  • If you have any medical condition, skin condition, recent facial surgery, injury, or other health concern, consult your healthcare provider before using the Services.
  • Discontinue use immediately and seek medical attention if you experience pain, discomfort, skin irritation, allergic reactions, or any adverse effects while using the Services.
  • The Services are not a substitute for professional medical care. Never disregard professional medical advice or delay seeking it because of information accessed through the Services.
  • Results from face yoga, skincare routines, and other features vary by individual. We make no guarantees regarding specific outcomes.

YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICES FOR ANY HEALTH, FITNESS, OR BEAUTY PURPOSE. AURELI EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY INJURY, DAMAGE, OR ADVERSE OUTCOME ARISING FROM YOUR USE OF THE SERVICES.

5. Description of Service

Aureli is a face yoga and skincare application that provides:

  • Video-guided face yoga exercises and programs
  • Step-by-step skincare routines
  • Self-massage and gua sha techniques
  • Nutrition guidance for skin health
  • Progress tracking and personalized recommendations
  • AI-powered features including skin analysis and personalized suggestions
  • Educational articles, guides, and series

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will make reasonable efforts to notify you of material changes.

6. Subscriptions & Payments

6.1 Subscription Plans

Aureli offers various subscription plans including weekly, monthly, quarterly, semi-annual, and annual options. Each plan provides access to premium features for the duration of the subscription period. We may also offer one-time purchases for specific content such as courses or specialized programs.

6.2 Auto-Renewal

All subscription plans renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period. The renewal charge will be applied to your original payment method at the rate of your current plan, unless we have provided you with at least 30 days' advance notice of a price change.

6.3 Free Trials

We may offer free trial periods at our discretion. Free trials automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial expires. Free trials are limited to new users and may not be combined with other offers. If you have previously redeemed a free trial, you may not be eligible for another one.

6.4 Payment Channels

Depending on how you access the Services, payments may be processed through:

  • Apple App Store:Managed through your Apple Account settings. Subject to Apple's terms and conditions.
  • Google Play Store:Managed through the Google Play Store settings. Subject to Google's terms and conditions.
  • Website:Processed directly or via Paddle.com as our merchant of record. Paddle handles payment processing, sales tax, and billing on our behalf. Subject to Paddle's terms of service.

6.5 Important Notice

Deleting the App from your device does NOT cancel your subscription. You must cancel your subscription through the applicable platform (Apple, Google, or our website) to stop future charges. See our Subscription Policy for detailed cancellation instructions.

7. Cancellation & Refunds

Cancellation and refund terms are governed by our Subscription Policy, which is incorporated into these Terms by reference. In general:

  • All purchases are non-refundable except where required by applicable law.
  • No refunds are provided for partially used subscription periods.
  • Cancellation takes effect at the end of the current billing period; you retain access until then.

8. User Content

By uploading, submitting, or otherwise making available any content through the Services (including photos, feedback, reviews, and other materials — collectively, "User Content"), you grant us a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, and display such User Content for the purposes of providing, maintaining, developing, and improving the Services.

  • You retain ownership of your User Content and may revoke this license by deleting your content or account. Upon deletion, we will remove your User Content from our active systems within a reasonable timeframe, though residual copies may persist in backups for a limited period.
  • You represent and warrant that you own or have the necessary rights to your User Content, and that it does not infringe any third-party rights or violate any applicable law.
  • We reserve the right to remove any User Content that violates these Terms or that we deem objectionable, without prior notice or obligation.

9. Intellectual Property

All content, features, and functionality of the Services — including but not limited to text, graphics, logos, icons, images, audio and video clips, data compilations, software, exercise routines, and the overall look and feel of the App — are the exclusive property of Aureli or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms. This license does not include the right to:

  • Copy, modify, or distribute any content from the Services.
  • Use the Services or any content for any commercial purpose without our prior written consent.
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices.

10. Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App or any part thereof.
  • Scrape, crawl, or use automated means to access the Services or collect data from the Services.
  • Use the Services to develop a competing product or service.
  • Share, resell, or redistribute your account access or subscription with any third party.
  • Interfere with, disrupt, or place an undue burden on the Services or the networks or servers connected to the Services.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Upload or transmit viruses, malware, or other harmful code.
  • Harass, abuse, or harm other users of the Services.
  • Use AI features to generate content that is harmful, misleading, defamatory, sexually explicit, or otherwise objectionable.
  • Attempt to circumvent any security features, content protection mechanisms, or access restrictions of the Services.
  • Create multiple accounts to exploit free trials or promotional offers.

11. AI Features Disclaimer

The Services may include AI-powered features such as skin analysis, personalized recommendations, and generated content. You acknowledge and agree that:

  • AI outputs are generated algorithmically based on probabilistic models and may contain errors, inaccuracies, or biases.
  • AI-generated content is for informational purposes only and should not be relied upon as a sole source of truth, professional advice, or factual information.
  • You should independently verify any AI-generated recommendations before acting on them, particularly regarding skincare, health, or wellness decisions.
  • We do not guarantee the accuracy, completeness, or reliability of any AI-generated output.

12. Third-Party Services & Links

The Services may contain links to or integrations with third-party websites, services, or content that are not owned or controlled by Aureli. We do not endorse, control, or assume responsibility for any third-party content, products, or services. Your use of third-party services is at your own risk and subject to those parties' respective terms and privacy policies.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that:

  • The Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
  • The results obtained from the Services will be accurate or reliable.
  • Any content, including AI-generated content, will be free from errors.
  • The Services will meet your specific requirements or expectations.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURELI, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

15. Indemnification

You agree to indemnify, defend, and hold harmless Aureli and its officers, directors, members, employees, agents, and licensors from and against any and all claims, actions, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of or access to the Services.
  • Your violation of these Terms.
  • Your violation of any third-party right, including intellectual property rights.
  • Any User Content you submit through the Services.
  • Any claim that your use of the Services caused damage to a third party.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Subject to the arbitration provisions below, any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction and venue of such courts.

17. Dispute Resolution — Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

17.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy informally by contacting us at contact@aureli-labs.com. We will attempt to resolve the dispute informally within forty-five (45) days. If the dispute is not resolved within this period, either party may proceed to arbitration.

17.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally shall be resolved by binding arbitration administered by JAMS under its then-current Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in the English language, and shall take place in a location reasonably convenient to you or via videoconference.

17.3 Opt-Out

You have the right to opt out of this arbitration provision within thirty (30) days of first accepting these Terms by sending written notice to contact@aureli-labs.comwith the subject line "Arbitration Opt-Out." Your notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration. If you opt out, you may pursue claims in court as otherwise permitted by these Terms.

18. Class Action Waiver

YOU AND AURELI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both you and Aureli agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. You and Aureli both waive the right to a jury trial.

19. Statute of Limitations

You agree that any claim or cause of action arising out of or related to your use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be permanently barred. This limitation applies regardless of any statute of limitations to the contrary, to the maximum extent permitted by applicable law.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide at least thirty (30) days' advance notice of material changes via email, in-app notification, or by posting a notice within the Services. Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Services and cancel your subscription before the changes take effect.

21. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, including if we reasonably believe you have violated these Terms. Upon termination:

  • Your license to use the Services is immediately revoked.
  • You remain responsible for any outstanding charges.
  • Provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution.

22. General Provisions

  • Force Majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure failures, pandemics, or other force majeure events.
  • Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Entire Agreement: These Terms, together with our Privacy Policy and Subscription Policy, constitute the entire agreement between you and Aureli regarding the Services and supersede all prior agreements and understandings.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

23. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: contact@aureli-labs.com
  • Entity: Aureli Labs LLC, Wyoming, USA
  • Address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA